Privacy Policy

Privacy Policy

Effective Date: January 1, 2019
Last Updated: September 12, 2025

Pelican Exterior Washing LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, services, and communications.

1. Information We Collect

We may collect the following information:

  • Personal Information: Name, address, phone number, email address, payment information, and any details you provide when requesting a quote, scheduling services, or contacting us.

  • Automatically Collected Information: IP address, browser type, device information, and usage data when visiting our website.

  • Communication Data: Information provided when communicating via email, text message (SMS/MMS), or phone.

2. How We Use Your Information

We use the information collected to:

  • Provide, schedule, and complete services.

  • Process payments and send invoices.

  • Communicate with you, including sending appointment reminders, updates, and promotional offers (only with your consent where required).

  • Improve our website, services, and customer experience.

  • Comply with legal, tax, and regulatory requirements.

3. SMS/Text Messaging Compliance (A2P 10DLC)

By providing your mobile number, you consent to receive text messages from us regarding quotes, scheduling, reminders, and promotions.

  • Message frequency may vary.

  • Standard message and data rates may apply.

  • You may opt out at any time by replying STOP.

  • For help, reply HELP or contact us directly at 843-737-1800 or 843-212-4288.

We will never sell or share your phone number with unaffiliated third parties for marketing purposes.

4. How We Share Information

We do not sell, rent, or trade your information. We may share limited information only with:

  • Service providers assisting with scheduling, payments, and communications.

  • Legal authorities, if required by law, subpoena, or court order.

5. Data Security

We maintain administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.

6. Your Privacy Rights (South Carolina & Federal Law)

  • You have the right to access, update, or request deletion of your personal information.

  • You may opt out of promotional communications at any time.

  • To exercise these rights, contact us using the details below.

7. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children. If we learn we have received information from a child under 13, we will delete it immediately.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will reflect changes. Continued use of our website or services indicates acceptance of the updated policy.

9. Contact Us

Pelican Exterior Washing LLC
Charleston, South Carolina
Phone: 843-737-1800 or 843-212-4288
Email: office@pelicanexteriorwashing.com